Alerts
SOLUTIONS
Enviro NZ change
Kia ora, we’re Enviro NZ.
We have combined our EnviroWaste, ChemWaste, EnviroEarth, Enviro NZ businesses into one single brand – we are now simply known as Enviro NZ.
While we have a new look and new name, the services we provide remain the same.
As Enviro NZ, we’re focused on making it easier for New Zealanders to look after the environment through waste and recycling solutions.
We are aiming to make this change as simple as possible for our customers and business partners. We’re the same company with the same IRD, GST and bank numbers. Our team and services remain in place to support you.
FAQs
This is where you’ll find the latest updates and FAQs about our new brand.
Questions? Our Customer Service team would love to hear from you — please call us on 0800 240 120 or email enquiries@environz.co.nz.
I'm a customer, what do I need to know?
- Invoices will now be sent from our new name, Enviro NZ Services Limited
- You’ll see transactions in your bank account for Enviro NZ. Our bank account numbers will not change and will continue to be ANZ account 01-1839-0937119-04, as shown on our invoices
- If you pay your bills by manual bank transfer, search for ‘Enviro NZ’ in your bank’s payee details list. If you’ve saved our banking details or pay via direct debit, continue paying as usual.
How do I contact you?
- Our email addresses have all changed to @environz.co.nz
- Our accounts phone number remains 0800 286 624
- Our customer service team number remains 0800 240 120.
Are your services changing?
- All our sites will continue to operate – they’ll simply change to be Enviro NZ sites
- Although our name is changing, the services we provide will continue as usual with no change to existing contracts.
Is there anything I need to do?
- It would be a big help if you could update our name in your systems to Enviro NZ Services Limited
- We recommend saving our new email addresses into your contacts to help ensure that bills and important emails don't get lost in your spam or junk folders.
I'm a vendor, what do I need to know?
- Purchase orders we issue from 1 June will have our new name Enviro NZ Services Limited
- Your bank statements will show “Enviro NZ” as the payer for payments we make to you
- Our email addresses have all changed to @environz.co.nz
- Our accounts payable inbox address is now APInvoices@environz.co.nz
Our accounts phone number remains 0800 286 624- Our customer service team number remains 0800 240 120.
Why change to Enviro NZ?
We have a new name and a new visual identity that reflects our focus on helping New Zealanders waste less and recycle more. Previously, we had a number of overlapping brands in the market and it caused some confusion. With the change to Enviro NZ, our product and service names will be simplified to make it easier for our customers. Our new brand launched on 1 June and you can expect the full transition to happen over the next year or so.
What happened to the EnviroWaste website?
We’ve launched a new website to make it easier for our customers to find solutions for their waste and recycling needs. You can book dedicated collection services, bin hires, waste audits and more, all here.
What happened to the EnviroEarth website?
EnviroEarth is now Enviro NZ's residential green waste solution. Click here, to learn more about how we transform your garden materials into compost.
Can I still use the EnviroEarth App?
Yes, you can continue using our handy EnviroEarth app for all your gardening needs as there will be no change to how our service operates. We'll update the app's look in time.
Why has ChemWaste become part of Enviro NZ?
We continue to offer specialist solutions to customers through Enviro NZ’s technical services team, which expertly deals with complex issues like hazardous and liquid materials. Bringing our different brands together provides added value for our customers and our team remains in place to support you.
What happened to the ChemWaste website?
You can browse and book our full range of hazardous and liquid waste solutions and recycling services from this website.
Will ChemWaste's contact details be changing?
Our teams have new emails:
- Auckland: technicalservices.akl@environz.co.nz
- Christchurch: technicalservices.chch@environz.co.nz.
- Our technical services phone number remains 0800 246 978.